Customer Care Service (BPO)

As a Call Agent at Words Lead Private Limited, you will be responsible for handling inbound and outbound calls with professionalism and efficiency. You will provide accurate information about our products and services to customers, resolving their inquiries and complaints in a timely manner. Maintaining detailed records of customer interactions and following up when necessary will be crucial to your success in this role. Meeting or exceeding performance targets, collaborating with team members to enhance customer service processes, and working towards continuous improvement are key components of this position. To excel in this position, you should possess a high school diploma or equivalent, with additional qualifications being a plus. Previous experience as a call center agent or in a similar customer service role is essential. Excellent communication and interpersonal skills, the ability to handle stressful situations with composure, and proficiency in using computer systems and software applications are also required. Strong problem-solving abilities, attention to detail, and the capacity to thrive in a fast-paced environment will be beneficial. In return for your dedication and hard work, we offer a competitive salary ranging from 12k to 15k, along with opportunities for career progression. You will have access to comprehensive training and development programs in a friendly and supportive work environment. This is a full-time, permanent position suitable for fresher candidates, with a day shift schedule and work location on-site. If you are interested in joining our team as a Call Agent, please speak with the employer at +91 8505887386 to discuss this exciting opportunity further.,