Customer Care Senior Representative

As an individual in this role, you will be responsible for making outbound calls to insurance companies in the US with the aim of collecting outstanding Accounts Receivables. Your primary focus will be on responding promptly to customer inquiries via phone or written communication to ensure their satisfaction and uphold service standards. In addition to handling routine questions based on established guidelines, you will be expected to conduct basic research to address customer queries effectively. It is crucial to build and enhance your knowledge of the healthcare insurance industry, as well as the range of products, services, and processes within the team's scope of work. Furthermore, your schedule will require you to work during regular shifts from Monday to Friday, between 17:30pm to 3:30am IST. To qualify for this position, you should possess a university degree or its equivalent, which includes at least 3 years of formal studies in the English language. Moreover, the ideal candidate should have 0-1 year of experience using Windows PC applications, involving tasks such as keyboard operation, screen navigation, and proficiency in learning new software tools. You should also have a minimum of 6 months of experience in a customer service-oriented role that involves written or verbal correspondence with English-speaking customers. Additionally, having at least 6 months of experience in a service-oriented position where you were required to apply business rules to various scenarios and make appropriate decisions will be beneficial for this role.,