Customer Care Representative (Voice Process)

As the Pet Relationship Manager (Customer Experience) at our company, you will be the primary point of contact for our key customers, ensuring exceptional service through various communication channels like inbound calls, outbound calls, and live chat interactions. Your role will involve proactive relationship management, a deep understanding of our pet care products and services, and resolving customer queries efficiently to drive satisfaction and loyalty. Your key responsibilities will include handling a high volume of customer interactions with professionalism and empathy, managing live chat conversations, addressing customer inquiries, complaints, and concerns effectively, and escalating issues as necessary. You will also be responsible for building and maintaining strong relationships with key customers, understanding their individual needs, and providing tailored recommendations for pet care products and services to enhance customer satisfaction. It is crucial for you to stay updated on our company's pet care products and services, effectively communicate product features, benefits, and proper usage to customers, and have a goal-oriented mindset to meet deadlines and targets. Additionally, you should have strong communication and interpersonal skills, empathy, and patience in dealing with customers, and proficiency in CRM tools and live chat platforms would be preferred. Qualifications for this role include a Bachelor's degree or equivalent in any discipline (preferred), experience in a customer-facing key account management role (preferred), and fluency in Hindi and English. Preferred traits for this position include a passion for pets and pet care, the ability to work in a fast-paced environment, and a problem-solving attitude with attention to detail. This is a full-time, permanent position with a rotational shift schedule from Monday to Friday. In addition to a competitive salary, we offer performance bonuses and yearly bonuses. If you are enthusiastic about pets, customer service, and building strong relationships, we welcome you to join our team as a Pet Relationship Manager.,