Customer Care Representative (International Process)

As a Customer Care Representative at Calltawk Solutions LLC-FZ, you will be an integral part of our International Voice Process team based in Salt Lake Sector 5, Kolkata. Your role will involve handling inbound and outbound calls to international clients with professionalism and accuracy. Utilizing your prior experience in telesales or customer service, specifically dealing with international clients, you will be responsible for resolving customer queries and issues in a timely and effective manner. In this role, it is crucial to maintain a high level of customer satisfaction by delivering excellent service, documenting and updating customer records in the CRM system, and meeting or exceeding performance metrics including call quality, resolution time, and conversion targets. Your strong communication skills and ability to collaborate with internal teams for issue resolution and customer support will be key to success in this position. To be considered for this opportunity, you must have a minimum of 1 year of experience in international voice process or telesales, along with a strong command over English communication (verbal and written). Excellent interpersonal and problem-solving skills, as well as the ability to work in a dynamic, target-driven environment, are essential requirements. Familiarity with CRM tools and basic computer proficiency is also expected. Calltawk Solutions LLC-FZ offers a competitive salary ranging from 20,000 to 25,000 per month, depending on experience, along with performance-based incentives. You can look forward to a professional work environment with international exposure and growth opportunities within the organization. If you are seeking a challenging role where you can utilize your skills and expertise in customer care, this position in Salt Lake Sector 5, Kolkata, might be the perfect fit for you. Join our team and be a part of delivering exceptional service to our international clients. Experience in international voice process and telesales, along with proficiency in English, are preferred qualifications for this role. Candidates based in or willing to relocate to Kolkata, West Bengal, are encouraged to apply for this full-time position.,