Customer Care Representative ( HINDI VOICE )

Job Description

Answer inbound calls and assist customers with their Queries/Request/Complaints. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Language required ; hindi and english fluency Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Leave encashment Schedule: Rotational shift Application Question(s): Do you know hindi and english Education: Bachelor's (Required) Work Location: In person