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HOME THALI PRIVATE LIMITED
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Customer care lead

Customer care lead

HOME THALI PRIVATE LIMITED

0 years

1 - 3 Lacs

guntūr

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

leadership service reports communication reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Describtion

We are looking for a Customer Care Leader to lead and manage our customer service

team at Home Thali Pvt. Ltd. The ideal candidate should have strong communication

skills, leadership ability, and a passion for delivering excellent customer service.

Key Responsibilities

Lead and motivate the customer care team to meet daily performance goals.

Handle escalated customer queries and ensure timely resolutions.

Monitor and maintain high standards of customer satisfaction.

Train and guide team members to improve service quality.

Prepare and share daily and weekly performance reports with management.

Ensure all customer interactions follow company policies and service standards.

Requirements

Proven experience in customer service or team leading role.

Excellent communication and problem-solving skills.

Ability to manage a team and handle pressure efficiently.

Basic computer and reporting knowledge

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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