Customer Care Executive(Male)

You are a dedicated and customer-focused Customer Care Executive with at least 1 year of experience in telecalling or customer service, specifically in handling consumer electronics complaints. Your excellent communication skills, problem-solving mindset, and passion for ensuring customer satisfaction will be your key strengths in this role. **Key Responsibilities:** - Respond promptly to customer complaints related to consumer electronics via phone, email, or chat. - Analyze and resolve customer issues, ensuring minimal disruption and a positive resolution. - Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary. - Maintain accurate records of customer complaints, resolutions, and follow-ups in the CRM system. - Maintain a professional and positive attitude in all interactions. - Follow up on unresolved issues and ensure timely escalation to the relevant teams. **Qualifications Required:** - Minimum 1 year of experience in customer service, preferably in the consumer electronics industry. - Ability to handle challenging situations with professionalism and patience. - Familiarity with CRM systems and customer support tools. - Strong communication and interpersonal skills. - Ability to multitask and work efficiently under pressure. - Bachelor's degree or equivalent (preferred). The company is located in Calicut and offers full-time, permanent positions. Additionally, you will receive benefits such as health insurance and provident fund. The work location is in person. You are a dedicated and customer-focused Customer Care Executive with at least 1 year of experience in telecalling or customer service, specifically in handling consumer electronics complaints. Your excellent communication skills, problem-solving mindset, and passion for ensuring customer satisfaction will be your key strengths in this role. **Key Responsibilities:** - Respond promptly to customer complaints related to consumer electronics via phone, email, or chat. - Analyze and resolve customer issues, ensuring minimal disruption and a positive resolution. - Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary. - Maintain accurate records of customer complaints, resolutions, and follow-ups in the CRM system. - Maintain a professional and positive attitude in all interactions. - Follow up on unresolved issues and ensure timely escalation to the relevant teams. **Qualifications Required:** - Minimum 1 year of experience in customer service, preferably in the consumer electronics industry. - Ability to handle challenging situations with professionalism and patience. - Familiarity with CRM systems and customer support tools. - Strong communication and interpersonal skills. - Ability to multitask and work efficiently under pressure. - Bachelor's degree or equivalent (preferred). The company is located in Calicut and offers full-time, permanent positions. Additionally, you will receive benefits such as health insurance and provident fund. The work location is in person.