Customer Care Executive

Location: Kolkata
Job Type: Full-Time
Department: Admission & Counseling
Experience: 3+ years
Language Preference: English, Hindi, Bengali

Job Description:

We are seeking an enthusiastic Telecaller to join our Education products. The role involves contacting prospective students, guiding them through the MBBS, BDS, and PG admission process, and assisting them with college selection, eligibility, and counseling support.

Key Responsibilities:

• Make outbound calls to NEET-qualified leads for MBBS/BDS/PG admission guidance.
• Clearly explain the admission process, eligibility criteria, counseling rounds, and important dates.
• Handle inbound queries via calls, WhatsApp, or email.
• Maintain daily records of calls, follow-ups, and student interest in CRM or Excel.
• Schedule counseling appointments and follow up with students/parents.
• Coordinate with the admission team to assist in application, documentation, and seat booking.
• Stay updated with current medical colleges, cut-offs, fee structures, and NEET guidelines.

Candidate Requirements:

• Minimum 12th pass or graduate in any discipline.
• Excellent communication skills (spoken and written).
• Ability to handle calls patiently and professionally.
• Basic computer knowledge (MS Office, email, WhatsApp Web).
• Prior experience in telesales or education counseling preferred but not mandatory.
• Must be self-motivated, target-oriented, and confident.

What We Offer:

• Fixed salary + incentives (based on performance).
• Daily/weekly performance bonuses.
• Training on NEET counseling and admission process.
• Opportunity to grow in the education counseling field.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Experience:

• Customer service: 3 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person