Customer Care executive

Zaroori Retail

2 - 5 years

2 - 4 Lacs

Ludhiana

Posted:3 months ago| Platform:

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Skills Required

Customer care chat process Communication skills customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and resolving issues.
Maintain a positive, empathetic, and professional attitude while interacting with customers.
Document customer interactions and feedback in the system for future reference.
Collaborate with internal teams to address complex issues and escalate when necessary.
Identify opportunities for process improvements and contribute to enhancing customer experience.
Stay updated on product knowledge, policies, and promotions to provide accurate assistance.
Participate in training sessions and team meetings to improve service delivery.

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Zaroori Retail

Advertising Services

Ludhiana

11-50 Employees

Key People

Amit Sharma

CEO
Ritika Mehra

Marketing Head

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Customer Care executive