Customer Care Executive

Customer Support Executive

Job Type: Full-time
Work Mode: On-site
Job Location: Silk Board, Bengaluru, Karnataka
Salary: ₹25,000–₹28,000 per month (CTC)
Experience: 0–5 years
Education: 12th Pass or Graduate
Shift: 24/7 rotational shifts
Joining: Immediate

Job Overview

We are looking for Customer Support Executives to assist customers with service-related enquiries, provide accurate information, and support a positive customer experience.

Key Responsibilities

• Respond to customer calls and service-related enquiries.
• Assist customers with prepaid and postpaid service queries.
• Understand customer concerns and provide appropriate guidance.
• Help resolve basic service issues by following established procedures.
• Record customer interactions accurately in the relevant system.
• Follow process guidelines and customer-service quality standards.
• Refer complex or unresolved concerns to the appropriate team.

Eligibility Criteria

• Minimum qualification: 12th Pass.
• Freshers and candidates with up to 5 years of relevant experience may apply.
• Good spoken and written English communication skills.
• Ability to understand customer queries and explain solutions clearly.
• Good listening, problem-solving, and customer-service skills.
• Willingness to work from the office in Bengaluru.
• Availability to work in 24/7 rotational shifts.

Salary and Compensation

• Monthly CTC: ₹25,000–₹28,000.
• The salary structure, applicable deductions, and other compensation details will be explained during the recruitment process.

Work Schedule

The position involves rotational shifts covering a 24/7 operation. Shift timings, working days, and weekly offs will be communicated during recruitment.

Work Location

Silk Board, Bengaluru, Karnataka.

Candidates who meet the stated qualifications and job requirements are welcome to apply.

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person