Posted:3 days ago|
Platform:
On-site
Full Time
A customer service representative (CSR) is responsible for managing customer interactions and ensuring satisfaction. The role typically includes the following key responsibilities:
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat.
Provide information about products and services.
Resolve customer complaints and issues efficiently.
Maintain accurate records of customer interactions.
Collaborate with other departments to enhance customer experience.
Skills and Qualifications:
Strong communication and interpersonal skills.
Problem-solving abilities.
Proficiency in using customer service software and tools.
Ability to work in a fast-paced environment.
High school diploma or equivalent; some positions may require a degree.
Work Environment:
CSRs often work in call centers, retail environments, or corporate offices.
Shifts may include evenings, weekends, and holidays, depending on the employer.
This role is crucial for maintaining customer loyalty and satisfaction, making it a vital part of many organizations.
Job Type: Full-time
Work Location: In person
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