Customer Care Executive

We are seeking a dedicated Customer Care Executive to join our team and be the voice of our brand. The ideal candidate will handle customer interactions through calls, social media messages, and other communication channels with professionalism and efficiency. They will provide accurate product information, address customer queries and complaints, and ensure a seamless customer experience. Proficiency in report-making and fluency in Malayalam, English, and Hindi are essential.

Responsibilities:

• Customer Interaction:
• Attend and respond to customer inquiries and complaints via calls, emails, and social media platforms promptly and professionally.
• Provide detailed product information and resolve queries regarding product usage, benefits, and availability.
• Complaint Resolution:
• Handle escalations with patience and professionalism.
• Collaborate with other departments to resolve issues efficiently and ensure customer satisfaction.
• Reporting & Documentation:
• Maintain accurate records of customer interactions, queries, and complaints.
• Generate daily, weekly, and monthly reports to track customer service metrics and identify areas for improvement.
• Language Proficiency:
• Communicate fluently in Malayalam, English, and Hindi to cater to diverse customer needs.
• Other Tasks:
• Assist with customer feedback collection and contribute to product improvement discussions.
• Stay updated with product knowledge and company policies.
• Perform additional administrative duties as needed.

Expected Qualities:

• Essential Skills:
• Strong verbal and written communication skills in Malayalam, English, and Hindi.
• Proficiency in creating and maintaining detailed reports using MS Office tools like Excel and Word.
• Ability to handle customer concerns with empathy and problem-solving skills.

• Professional Traits:
• High degree of patience, professionalism, and customer-centric mindset.
• Excellent organizational and multitasking skills.
• Proactive and adaptable to a fast-paced environment.

• Educational and Experience Requirements:
• Minimum qualification: Graduate or equivalent.
• Prior experience in customer service is preferred but not mandatory for entry-level positions.
• For managerial roles, a minimum of 3 years of relevant experience is required.

Pay Scale:

• Customer Care Executive: ₹12,500 to ₹18,000 per month
• Managerial Candidates: ₹18,000 to ₹25,000 per month

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹25,000.00 per month

Work Location: In person