Customer Care Executive/ tele caller

Company: Garudavega – Nexgen Logistics Private Limited
Location: Hyderabad
Department: Customer Support
Employment Type: Full-time
Experience: Freshers & Experienced (0–2 years)

Position Summary

We are seeking enthusiastic and customer-focused Customer Support / Telecalling Executives to join our team. The ideal candidate must have strong English communication skills, with knowledge of additional languages considered an advantage. This role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information regarding services, shipment status, and customer queries.
• Resolve customer complaints promptly and escalate when required.
• Maintain call records and update customer information in CRM systems.
• Follow up with customers to ensure satisfaction and service completion.
• Support other customer service operations as required.

Skills Required

• Strong English communication skills (spoken and written).
• Knowledge of additional languages such as Hindi, Telugu, or others will be a strong advantage.
• Excellent listening, problem-solving, and interpersonal skills.
• Ability to work under pressure and handle multiple calls efficiently.
• Basic computer knowledge (MS Office, CRM tools preferred).

Qualifications

• Open to graduates, undergraduates, and freshers.
• Prior experience in customer support, telecalling, or BPO will be an added advantage.

What We Offer

• Competitive salary.
• Training and skill development for freshers.
• Career growth opportunities within the company.
• Supportive and collaborative work environment.
• Exposure to working with a leading international logistics brand.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person