Customer Care Executive

Job Description

Roles & Responsibilities :- As a Blinkit Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. Eligibility Criterias :- Excellent Communication Skills Graduate & Undergraduate Permanent Work from home (WFH) Fresher & Experience Laptop with minimum 8 GB Ram & Windows 10 mandatory On the job Training 6 Days working and 1 Rotational Week-off. 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. Wi-Fi is Mandatory. Round of Interviews HR Evaluation Operations Evaluation L2 Operations Evaluation Typing Test Versant Test Situational Judgment Test Client Evaluation Basic Hygiene :- As HR, we have to ensure that when sharing profiles with the OPS team, we also share the Aadhar snapshot to avoid Proxy Cases. We have to ensure at every stage of recruitment that the candidate is genuine, and this is done with the help of cross-verification Aadhar screenshots.