Customer Care Executive

Company profile - Square Yards is India’s largest integrated platform for Real Estate & Mortgages and one of the fastest-growing Proptech platformsin the UAE, the rest of the Middle East, Australia, and Canada. Our platform offers an integrated consumer experience covering the full real-estate journey from search & discovery, transactions, home loans, interiors, rentals, property management, and postsales service. With 8 million+ monthly traffic and ~USD 5 billion+ GTV, Square Yards is at the forefront of tech adoption in the real estate sector. Job Role Digital Success Manager (Band Level – T0) Location Gurgaon –Sector 67 Opportunity Type Full time No of Days working 6Days –(AlternateSaturday’sOff–1st and 3rd) Position Overview: We are looking for an enthusiastic and proactive Success Manager to join our team. The ideal candidate will manage and support channel partners by maintaining profiles, resolving queries, engaging partners on our platform, and contributing strategically to their growth and retention. Key Responsibilities: Manage and maintain channel partner profiles on the platform. Proactively reach out to channel partners to encourage timely posting of properties. Build and maintain healthy, long-term relationships with channel partners. Handle partner queries professionally and provide prompt resolution. Troubleshoot technical and operational issues faced by partners on the platform. Engage channel partners continuously to maximize their platform use and satisfaction. Collaborate with cross-functional teams to work strategically on partner profiles, enabling their business growth. Develop and execute retention strategies to keep channel partners active and engaged. Provide regular feedback and insights on partner needs and platform improvements.