We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about issues and useful discussions with customers Inform customers about new products Follow up with customers to ensure their queries / issues are resolved Gather customer feedback and share with our Operations and Marketing teams Requirements: Must be fluent in English and Hindi If you know Tamil, Malayalam or Kannada, it would be an added benefit. Must be a Graduate Job Type: Full-time Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

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