1 - 2 Lacs
Posted:6 hours ago
*Key Responsibilities*
Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries.
*Problem Solving* : Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.
*Product Expertise* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.
*Documentation* : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides.
*Feedback Loop* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.
*Performance Metrics* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.
Pay: ₹16,500.00 - ₹19,000.00 per month
Benefits:
Work Location: In person
Free courses, interview questions and practice for each skill.
Full Time
Sekyo Innovation Pvt. Ltd.
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