Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

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28 Lacs

Pune

Posted:5 hours ago

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Job Description

ob Description – Customer Care Executive (Voice & Email Process)

Job Title: Customer Care Executive
Location: Pune, Maharashtra
Job Type: Full-Time
Process: Voice & Email Support
Gender: Male & Female Candidates
Experience: Freshers Only

Job Description

We are looking for enthusiastic and customer-focused freshers to join our Customer Support team. Selected candidates will handle customer queries through voice calls and email, provide accurate information, resolve issues, and ensure customer satisfaction.

Roles & Responsibilities

Handle customer queries through voice calls and email.
Provide accurate information and appropriate solutions to customer concerns.
Resolve customer complaints professionally or escalate them to the relevant team.
Maintain records of customer interactions and follow-ups.
Follow process guidelines and quality standards.
Ensure a positive customer experience through clear and professional communication.

Eligibility Criteria

Freshers only; no prior experience required.
Good communication skills in Hindi and English.
Basic computer knowledge and typing skills.
Customer-friendly attitude and problem-solving skills.
Willingness to work in rotational shifts.

Working Days & Shift Timings

Working Days: 6 days a week.
Weekly Off: 1 rotational weekly off.
Male Candidates: 24×7 rotational shifts, including night shifts.
Female Candidates: Rotational shifts between 7:00 AM and 10:00 PM.
Shift Timings: As per the assigned shift and company requirements.

Interview Details

Location: Pune, Maharashtra

Pay: ₹240,000.00 per month

Work Location: In person

Skills Required

Customer Care Email Process Email Support Customer Support Customer Queries Customer Satisfaction Customer Complaints Follow UPS Quality Standards Customer Experience Typing Skills Customer service

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Job Type

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Customer Care Executive