Customer Care Executive

Job Summary

We are looking for a proactive, confident, and customer-focused Customer Care Executive to manage customer inquiries, handle inbound and outbound calls, provide product-related information, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to manage customer interactions efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries through calls, WhatsApp, and email.
• Assist customers with product information, orders, delivery updates, and after-sales support.
• Resolve customer complaints and escalate complex issues to the concerned department.
• Follow up with customers regarding pending queries, orders, and service requests.
• Coordinate with sales, logistics, and operations teams for timely resolution.
• Maintain accurate customer records and update daily call reports.
• Ensure customer satisfaction through effective communication and timely support.
• Achieve assigned performance targets and maintain service quality standards.

Skills & Qualifications

• Excellent verbal and written communication skills in Hindi and English.
• Good interpersonal skills and a customer-oriented approach.
• Basic computer knowledge, MS Excel, and CRM familiarity.
• Strong problem-solving and multitasking abilities.
• Ability to handle difficult customer situations calmly and professionally.
• Previous experience in customer service, telecalling, or a similar role is preferred.
• Freshers with strong communication skills may also apply.

Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution.
• Call handling efficiency and response time.
• Follow-up completion and customer retention.
• Accuracy of customer records and reporting.
• Adherence to company policies and service standards.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time

Work Location: In person