Customer Care Executive

Sanskar Marine Academy Private Limited

0 - 31 years

0 Lacs

Sector 65, Noida

Posted:1 day ago| Platform: Apna logo

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Skills Required

communication chat transactions crm service support

Work Mode

Remote

Job Type

Full Time

Job Description

A Customer Care Executive is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities Customer Interaction: Handle customer inquiries and complaints via phone, email, and live chat, ensuring a positive experience and timely resolution of issues. 2 Problem Solving: Identify customer needs and provide appropriate solutions, escalating complex issues to relevant departments when necessary. 2 Record Keeping: Maintain accurate records of customer interactions, feedback, and transactions in the CRM system to track issues and improve service quality. 2

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