Customer Care Executive

Role Overview: As a Customer Care Executive at Rentokil PCI, your primary responsibility is to manage contact with customers to enhance customer relationships, ultimately leading to improved retention rates. You will be an integral part of a cross-functional team, collaborating with both internal colleagues and external stakeholders to achieve common goals. Key Responsibilities: - Setting targets for renewals based on monthly portfolio - Supporting branches in retention, renewals, and revenue growth through price increase and up-selling - Managing customer complaints promptly and efficiently - Identifying alert customers and exploring opportunities for account revival - Providing recommendations and suggestions to branches for continuous improvement - Conducting regular reviews and terminating non-revival accounts - Analyzing data to identify areas for improvement and enhance monthly performance - Sharing monthly dashboard with analysis and recommendations Qualifications Required: - Graduation Additional Company Details: Rentokil PCI values safety, integrity, innovation, learning & development, openness & transparency, and performance orientation. The company is committed to fostering an inclusive and diverse workplace, welcoming individuals from all backgrounds. Note: The benefits section is omitted as it does not provide specific details related to the job role. Role Overview: As a Customer Care Executive at Rentokil PCI, your primary responsibility is to manage contact with customers to enhance customer relationships, ultimately leading to improved retention rates. You will be an integral part of a cross-functional team, collaborating with both internal colleagues and external stakeholders to achieve common goals. Key Responsibilities: - Setting targets for renewals based on monthly portfolio - Supporting branches in retention, renewals, and revenue growth through price increase and up-selling - Managing customer complaints promptly and efficiently - Identifying alert customers and exploring opportunities for account revival - Providing recommendations and suggestions to branches for continuous improvement - Conducting regular reviews and terminating non-revival accounts - Analyzing data to identify areas for improvement and enhance monthly performance - Sharing monthly dashboard with analysis and recommendations Qualifications Required: - Graduation Additional Company Details: Rentokil PCI values safety, integrity, innovation, learning & development, openness & transparency, and performance orientation. The company is committed to fostering an inclusive and diverse workplace, welcoming individuals from all backgrounds. Note: The benefits section is omitted as it does not provide specific details related to the job role.