Customer Care Executive

Overview

RACE is building and deploying India’s most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology. RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption in India.

Roles & Responsibilities:

· Manage large amounts of incoming phone calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers

· Take care of Battery Availability issues, Battery communications status, Runner Boys Co-ordination, Rakshak Requests

Qualification & Skills:

· Proven customer support experience or experience as a Client Service Representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Ability to multi-task, prioritize, and manage time effectively

· High school diploma or equivalent preferred.

· Minimum 1 year of work experience in relevant role.

If you are interested, please write to us at moulika@racenergy.in orShare your resume tothis Whatsapp number : 6300621319

Job Types: Full-time, Permanent

Pay: ₹18,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Shift allowance

Experience:

• 2years: 1 year (Required)

Language:

• Hindi (Required)
• Telugu (Required)

Location:

• Kothaguda K.V.Rangareddy, Hyderabad, Telangana (Required)

Work Location: In person

Speak with the employer
+91 9121457607