Customer Care Executive

Job description: Customer Care Executive

Company: Outlook Educational Services
Location: Saidabad, Hyderabad
Job Type: Full-time
Salary: ₹15,000 - ₹18,000 per month
Shift Timings : 12:00 PM - 9:00 PM
Work Mode: On-site

Job Summary

Outlook Educational Services is looking for a confident and customer-focused Customer Care Executive to handle student enquiries and provide information about our overseas education and visa-support services.

The ideal candidate should have strong communication skills, a professional telephone manner and the ability to follow up with prospective students effectively.

Key Responsibilities

• Handle incoming and outgoing calls professionally.
• Respond to student enquiries received through calls, WhatsApp and social media.
• Explain overseas education and visa-support services clearly.
• Understand each student’s requirements and connect qualified leads with counsellors.
• Follow up regularly with prospective students and existing clients.
• Maintain accurate records of calls, enquiries and follow-up activities.
• Update lead information in the CRM or company database.
• Schedule counselling appointments for interested students.
• Coordinate with counsellors and other internal teams.
• Resolve basic customer concerns promptly and professionally.
• Meet daily calling, follow-up and appointment targets.
• Maintain confidentiality of customer and company information.

Candidate Requirements

• Minimum qualification: Intermediate or Bachelor’s degree.
• Freshers and experienced candidates may apply.
• Good communication skills in English, Hindi and Telugu.
• Confident and polite telephone communication.
• Basic computer, WhatsApp and MS Office knowledge.
• Strong customer-handling and follow-up skills.
• Ability to work independently and as part of a team.
• Must be comfortable working from the office during the specified shift.
• Experience in customer service, telecalling, education consultancy or visa services will be an advantage.

What We Offer

• Monthly salary of ₹15,000–₹18,000.
• Performance-based incentives.
• Professional training and development.
• Supportive and growth-oriented working environment.
• Career opportunities in the overseas education industry.

How to Apply

Interested candidates can apply through Indeed by submitting their updated resume. Shortlisted candidates will be contacted for an interview.

About Outlook Educational Services

Outlook Educational Services provides professional guidance and support to students planning to pursue international education. Our team assists students with university selection, applications, documentation and visa-related processes for leading study destinations.

Work Location: In person

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person