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Customer Care Executive

0 - 3 years

2 - 3 Lacs

Surat

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Communication Skills Customer Support Customer Complaints Customer Queries Customer Handling Coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Efficient Handling of Calls. Serves customers by providing relevant information. Resolving internal service problems and escalating, if needed. Providing proactive customer outreach. Collecting and analyzing customer feedback. Responding to customer reviews. Developing and documenting knowledge into helpful content. Assisting other officers for solving queries in case of excess queries. Adhering to organizational process & policies. Providing feedback on enhancement of systems and overall organization on time to time basis. Skills Required - Good communication - Grasping power - Listening Skill - Product Knowledge - Computer Operating - Coordination Perks and benefits Performance-based Incentive

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NJ Group
NJ Group
www.njgroup.com

Finance & Real Estate

Newark

200 Employees

66 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CFO

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