Customer Care Executive

Job Title:

Customer Care Executive

Company:

Need Eighty Two Forex and Travels Pvt. Ltd.

Location:

Barasat, Kolkata (On-site)

Employment Type:

Full-Time

About the Company

Need Eighty Two Forex and Travels Pvt. Ltd. is a fast-growing organization engaged in Travel & Tourism, Forex, and Medical Tourism. We specialize in domestic & international tour packages, flight and train bookings, visa assistance, bus services, and medical tourism solutions.

We are seeking a proactive and confident Customer Care Executive to handle inbound and outbound calls with our network of travel agents, ensuring smooth coordination, sales support, and strong relationship management.

Role Overview

The B2B Telecaller will act as a communication bridge between the company and partner agents. The candidate will handle inquiries, promote services, assist in bookings, and maintain healthy relationships with existing and potential agents across travel verticals — flight, train, tour packages, visa, bus, and medical tourism.

Key Responsibilities

• Handle inbound and outbound calls with travel agents for business inquiries, bookings, and service updates.
• Promote and explain the company’s tour packages, flight, train, visa, bus, and medical tourism services to agents.
• Build and maintain long-term relationships with travel partners and ensure regular communication.
• Coordinate with internal departments (ticketing, visa, operations) for smooth service delivery.
• Follow up with agents for bookings, payments, and queries.
• Maintain daily call logs and CRM records of agent communication.
• Share promotional offers, new packages, and company updates with agents.
• Achieve sales and call targets through effective communication and relationship management.
• Provide feedback and market insights from agents to help improve company services.

Required Skills & Qualifications

• Graduate / Higher Secondary (any stream).
• 0-1 years of experience in B2B telecalling, sales coordination, or agent relationship management (preferably in the travel industry).
• Excellent communication skills in English, Hindi, and Bengali.
• Good knowledge of travel services – flights, trains, tours, visas, and buses.
• Confident in handling B2B clients and maintaining professionalism.
• Basic computer knowledge (MS Office, CRM tools, email communication).
• Strong interpersonal skills, patience, and a customer-focused approach.

Perks & Benefits

• Competitive salary + performance incentives.
• Opportunity to grow within a fast-developing travel organization.
• Exposure to multi-sector travel services and B2B network expansion.
• Supportive and collaborative work culture.

How to Apply

Send your updated CV to:
[email protected]
with the subject line:“Application for Customer Care Executive – [Your Name]”

Job Types: Full-time, Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

Ability to commute/relocate:

• Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person