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Manpowergroup Services India
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Customer Care Executive

Customer Care Executive

Manpowergroup Services India

1 - 3 years

3 - 5 Lacs

mohali

Posted:None| Platform:

Apply

Skills Required

excellent verbal & written communication outbound & inbound calling basic computer knowledge ms office active listening skills ability to work in rotational shifts fluent telecalling / telecommunication skills patience & empathy email handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries

International BPO , Voice Process , inbound Customer Service , International Voice Process , Healthcare Voice Process , Inbound Call Handling , Voice & Accent ,

Customer Care Officer Inbound
Client Interaction Voice Process

To perform varied activities and moderately complex administrative/operational/customer support

assignments

Perform computations
Typically work on semi-routine assignments
To address customer needs, which may include complex benefit questions, resolving issues, and

educating members

To record details of inquiries, comments or complaints, transactions, or interactions and take actions in

accordance with them

Escalate unresolved and pending customer grievances
Make decisions primarily related to interpretation of area/department policy and determining methods

for completing assignments

To work within defined parameters to identify work expectations and quality standards, with some

latitude over prioritization/timing, and works under minimal direction

Follow standard policies and practices that allow for some opportunity for interpretation, deviation

and/or independent discretion

Preferred

Previous inbound call center or related customer service experience

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