Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Loadnetic Solutions Private Limited

1 Lacs

Mumbai

Posted:3 days ago

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Job Description

Job Responsibilities:

Handle customer inquiries regarding shipment status, delivery schedules, and order updates.
Track shipments and provide timely updates to customers.
Coordinate with warehouse, transport, courier, and operations teams.
Resolve customer complaints related to delayed deliveries, damaged goods, and missing shipments.
Prepare and maintain shipment records, delivery reports, and customer service documents.
Follow up on pending deliveries, returns, and proof of delivery (POD).
Coordinate with vendors and transporters to ensure timely delivery.
Update shipment information in ERP, CRM, or logistics management systems.
Communicate with customers through phone calls, emails, and other communication channels.
Ensure customer satisfaction and follow company service-level agreements (SLAs).

Pay: ₹9,900.00 - ₹15,000.00 per month

Work Location: In person

Skills Required

Customer Care Customer Complaints Customer Service ERP CRM Logistics Management Customer Satisfaction Service Level SAP and ERP CRM tools Supply chain and logistics Inventory and warehouse management

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Job Type

Full Time

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Customer Care Executive