We are looking for dynamic and enthusiastic individuals to join our International BPO team as Customer Care Executives. The role involves handling customer queries via both chat and voice processes in a fast-paced environment. The ideal candidate should have a passion for providing excellent customer service and should possess strong communication skills in English. If you are looking for growth opportunities in a leading MNC, this is the perfect opportunity for you!

Key Responsibilities:

Handle customer queries and provide resolutions via chat and voice calls.
Maintain professionalism and accuracy in all interactions.
Meet performance targets including quality, response time, and customer satisfaction.
Provide timely follow-ups and feedback to customers.
Work in a fast-paced environment while adhering to company guidelines and policies.
Work collaboratively within a team to achieve department goals.

Requirements:

Freshers (Undergraduate) or candidates with a minimum of 1 year of experience in the BPO industry.
Excellent verbal and written communication skills in English.
Ability to handle customer inquiries with patience and professionalism.
Strong problem-solving skills.
Willingness to work in rotational shifts and rotational offs.

Perks and Benefits:

Competitive salary package with a 30% hike.
Monthly incentives based on performance.
Cab facility available (both ways).
Opportunity to grow in an MNC with ample career development options.

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Customer Care Executive | International BPO