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Customer Care Executive (Inbound)

Customer Care Executive (Inbound)

MJ Sales and Services

1 years

1 - 2 Lacs

pune maharashtra

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

customer service english microsoft office 12th pass bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Executive (Inbound)

Location: Pune, Maharashtra

Experience: 0–1 years (Freshers can apply)

Employment Type: Full-time / On-site

Job Summary:

We are looking for a Customer Care Executive (Inbound) to handle customer calls, resolve queries, and provide excellent service support. The candidate will be responsible for managing incoming calls professionally and ensuring customer satisfaction.

Key Responsibilities:

Handle incoming calls from customers regarding product or service inquiries.
Provide accurate information and resolve customer complaints or issues promptly.
Maintain records of customer interactions and update databases.
Escalate complex issues to the concerned department when required.
Follow communication scripts, company policies, and call-handling guidelines.
Achieve daily/weekly call handling and quality targets.

Required Skills & Qualifications:

Education: Minimum 10th / 12th Pass / Graduate in any stream.
Experience: 0–1 years in a call center or customer service role (Inbound preferred).
Skills:
Good communication skills in English, Hindi, and Marathi (Any one Language Require).
Active listening and problem-solving ability.
Basic computer knowledge (MS Office).
Ability to work in rotational shifts.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,500.00 - ₹22,500.00 per month

Benefits:

Cell phone reimbursement
Food provided
Internet reimbursement

Work Location: In person

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