Customer Care Executive

Customer Service Executive - Voice/Email Process

Company:

Location:

About IGT Solutions:

Position:

Job Overview:

Responsibilities:

• Manage incoming and outgoing customer contacts (primarily Voice and Email) regarding financial services products and queries.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain comprehensive knowledge of the process guidelines and service offerings.
• Document all customer interaction details accurately into the system.
• Adhere to defined quality metrics and service level agreements (SLAs).
• Work collaboratively with team members and contribute to a positive work environment.

Mandatory Requirements:

• Education:

  Graduation is mandatory (Any stream).

• Experience:

  Freshers to candidates with up to 2 years of relevant experience are encouraged to apply.

• Communication:

  Excellent verbal and written communication skills in English and Hindi.

• Customer Focus:

  A strong customer-centric approach with a passion for delivering exceptional service.

• Technical Proficiency:

  Basic computer knowledge and good typing speed/accuracy.

Work Details:

• Working Days:

  6 days a week.

• Shift:

  Rotational Shifts (may include night shifts).

• Weekly Off:

  Rotational Weekday Off.

Benefits:

• Competitive salary.
• Opportunity to work with a leading global organization.
• Extensive training and professional development opportunities.
• Supportive and vibrant work culture.

How to Apply:

IGT Solutions is an Equal Opportunity Employer.

create a JD for Odigeo Prime where i need travel experience, not to mention client name, sales experience required, minumum 6 months experience, location gurgaon, rotational shift and rotational week off

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Job Description: Travel Sales Consultant

Company:

Location:

About Us:

Position:

Job Overview:

Responsibilities:

• Handle inbound and/or outbound customer inquiries and convert them into confirmed travel bookings (flights, hotels, packages).
• Proactively engage with customers to understand their travel needs, offer customized solutions, and upsell/cross-sell relevant products, especially for our subscription-based travel program.
• Achieve and consistently exceed individual and team sales targets and key performance indicators (KPIs).
• Utilize excellent product knowledge, including destination details, fares, and promotional offers, to advise customers accurately and effectively.
• Ensure all bookings and customer data are accurately recorded and maintained in the designated system (e.g., GDS or CRM).
• Provide exceptional customer service throughout the sales and booking process to ensure high customer satisfaction and repeat business.
• Stay updated on the latest travel trends, airline policies, and product changes.

Mandatory Requirements:

• Experience:

  Minimum 6 months of experience in

  Travel Sales

  (handling flight/hotel/package bookings) is mandatory.

• Sales Acumen:

  Proven experience in a sales environment with a track record of meeting or exceeding targets.

• Travel Industry Knowledge:

  Familiarity with travel industry terminology, processes, and a working knowledge of at least one Global Distribution System (GDS) like Amadeus, Sabre, or Galileo is a strong plus.

• Communication:

  Excellent verbal communication and persuasion skills in English.

• Customer Focus:

  Strong problem-solving skills and a customer-centric approach.

Work Details:

• Shift:

  Rotational Shifts (candidates must be flexible to work in any shift, including nights).

• Weekly Off:

  Rotational Week Off.

Benefits:

• Competitive salary with attractive sales incentives.
• Opportunity to be a part of a globally renowned travel program.
• Extensive training and career growth opportunities.
• Dynamic and supportive work culture.

How to Apply: