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Customer Care Executive

Customer Care Executive

Floweraura

0 - 2 years

1 - 2 Lacs

Gurgaon

Posted:2 months ago| Platform:

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Skills Required

Voice Process Communicative English Domestic Voice Process Fresher

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Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Respond to customer inquiries via phone and chat in a professional and timely manner. Provide accurate information about products and services and resolving issues. Maintain a positive attitude while handling customer complaints and queries. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to ensure customer satisfaction. Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores. Stay updated on product/ process knowledge and company policies. Skills: Good Communication skills Should be fluent in hindi & english. Strong interpersonal skills and empathy. Flexibility to work various shifts, including evenings and weekends. Prior BPO experience will be an additional advantage.

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Floweraura

www.FlowerAura.com

Retail

Gurgaon Haryana

51-200 Employees

5 Jobs

Key People

Ravi Kumar

CEO

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Customer Care Executive

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Customer Care Executive

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