Customer Care Executive - Female

Job Description

ONLY FEMALE CANDIDATES APPLY Join a Leading Courier Company – Where Service Meets Excellence! Are you passionate about delivering exceptional customer service? Do you have the experience and aptitude to build strong client relationships? We’re looking for you! Position: Senior Customer Care Executive Location: Kochi- Ravipuram Industry: Courier & Logistics Key Requirements: Minimum 4-5 years of proven experience in customer care, preferably in logistics/courier or service industries Age: Above 30 years Strong communication and interpersonal skills Excellent aptitude for customer relationship management Ability to handle escalations and ensure client satisfaction Proficiency in handling calls, emails, and CRM systems Role Overview: As a Senior Customer Care Executive, you will be responsible for managing key client interactions, resolving queries, ensuring timely updates, and maintaining high service standards. Your contribution will play a vital role in reinforcing our brand’s trust and commitment to customers. Be the face of service excellence. Apply today! Job Type: Full-time Pay: ₹10,000.88 - ₹17,500.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 4 years (Preferred) total work: 5 years (Preferred) Language: Hindi (Required) English (Required) Work Location: In person Expected Start Date: 01/06/2025