Customer Care Executive

As a Customer Service Representative at EaseMyTrip, your primary responsibility will be to provide exceptional customer service and resolve customer queries efficiently over voice-based phone service. You will be the frontline support for customers across various communication channels such as telecommunication, email, and chat, ensuring that customer requirements are met with a first contact resolution approach. Your duties will include clarifying customer requirements, probing for and confirming understanding of their concerns, and greeting customers in a courteous, friendly, and professional manner following established procedures. It is essential to listen attentively to customer needs and concerns, demonstrating empathy throughout the interaction. You will be expected to confirm customer understanding of the solution provided and offer additional customer education as necessary. Additionally, your role will involve preparing complete and accurate work while updating customer files to ensure a seamless customer service experience. EaseMyTrip is a leading online travel platform in India, offering comprehensive travel solutions that include air tickets from over 400 international and domestic airlines, hotel bookings for a vast selection of hotels in India and abroad, cab booking services with numerous cab operators, bus tickets from a wide range of bus operators, and railway tickets within India's major cities. Join our team at EaseMyTrip and be part of a trusted name in the Indian travel industry, delivering top-notch customer service and contributing to our commitment to providing end-to-end travel solutions to our valued customers.,