Customer Care Executive

Customer Care Executive – Mumbai

D.S. Research Centre | Urgent Hiring | 1 Vacancy

D.S. Research Centre is looking for a friendly, patient and well-spoken Customer Care Executive for our Mumbai centre. The role involves interacting with patients and their families, handling telephone enquiries and providing support throughout their communication with the centre.

Job Details

• Location: Mumbai
• Job Type: Full-time, Permanent
• Vacancies: 1
• Hiring Priority: Urgent
• Qualification: Graduate (regular/full-time education; correspondence graduates not eligible)
• Experience: Freshers and candidates with 0–1 year of relevant experience may apply.
• Salary: Competitive, based on qualification and suitability

Key Responsibilities

• Welcome patients and their families and assist them with their queries.
• Communicate politely and clearly with patients in person and over the telephone.
• Handle incoming calls and respond to patient enquiries.
• Coordinate patient appointments, follow-ups and communication with other departments.
• Provide patients and families with appropriate information and support.
• Assist with patient counselling and direct medical questions to the appropriate clinical team.
• Maintain patient records, prepare reports and check information for accuracy.
• Handle basic computer work, data entry and documentation.
• Maintain patient confidentiality and a professional, helpful attitude.

Required Skills

• Marathi, Hindi and fluent English communication skills are mandatory.
• Excellent face-to-face communication and telephone-handling skills.
• Good listening skills and a patient-focused approach.
• Basic computer knowledge and report preparation skills.
• Ability to multitask, coordinate with teams and manage time effectively.
• A polite, courteous and professional attitude.

Who Can Apply?

• Fresh graduates interested in patient service and healthcare.
• Candidates with 0–1 year of experience in a hospital, clinic, diagnostic centre, reception or customer service role.
• Candidates comfortable interacting with patients in person and over the telephone.
• Candidates who can join immediately will be preferred.

Pay: ₹16,000.00 - ₹18,000.00 per month

Application Question(s):

• Your notice period and earliest joining date.

Education:

• Bachelor's (Required)

Language:

• Marathi (Required)

Work Location: In person