Customer Care Executive

Customer Care Executive – Bengaluru

D.S. Research Centre | Urgent Hiring | 1 Vacancy

D.S. Research Centre is looking for a friendly, patient and well-spoken Customer Care Executive for our Bengaluru centre. The role involves interacting with patients and their families, handling telephone enquiries and providing support throughout their visit and communication with the centre.

Job Details

• Location: Bengaluru
• Job Type: Full-time, Permanent
• Vacancies: 1
• Hiring Priority: Urgent
• Qualification: Graduate (regular/full-time education; correspondence graduates not eligible)
• Experience: Freshers and candidates with 0–1 year of relevant experience may apply.

Key Responsibilities

• Welcome patients and their families and assist them with their queries.
• Communicate politely and clearly with patients in person and over the telephone.
• Answer incoming calls, listen carefully and respond to patient enquiries.
• Coordinate patient appointments, follow-ups and communication with other departments.
• Guide patients and families by providing appropriate information and support.
• Assist with patient counselling and direct medical questions to the appropriate clinical team.
• Maintain patient records, prepare reports and check information for accuracy.
• Handle basic computer work, data entry and documentation.
• Maintain patient confidentiality and a professional, helpful attitude.

Required Skills

• Good communication skills in Kannada, English and Hindi.
• Knowledge of Tamil or Telugu will be an added advantage.
• Good telephone etiquette and active listening skills.
• A polite, patient-focused and helpful approach.
• Ability to communicate confidently with patients and their families.
• Basic computer knowledge and report preparation skills.
• Ability to multitask, coordinate with teams and manage time effectively.

Who Can Apply?

• Fresh graduates who are interested in patient service and healthcare.
• Candidates with 0–1 year of experience in a hospital, clinic, diagnostic centre, reception or customer service role.
• Candidates who are comfortable handling patient interactions both face-to-face and over the telephone.

Interested candidates are encouraged to apply immediately.

Pay: ₹16,000.00 - ₹18,000.00 per month

Application Question(s):

• Your notice period and earliest joining date.

Education:

• Bachelor's (Required)

Language:

• Kannada (Required)

Work Location: In person