Customer Care Executive

Customer Care Executive (Full-Time)

Location: Daymart Store, Pattambi, Kerala

Experience Required: 0-2 years (Freshers welcome; retail/customer service experience preferred but not mandatory)

Job Summary
Daymart Group, a leading retail chain in Kerala specializing in consumer goods, is seeking a dedicated Customer Care Executive for our Pattambi store. In this entry-level role, you will handle customer inquiries, process returns/exchanges, and support marketing efforts like WhatsApp promotions to enhance customer satisfaction and drive sales. If you thrive in a fast-paced retail environment, have strong communication skills, and enjoy helping people, this position offers hands-on experience and growth opportunities in a supportive team.

Key Responsibilities

• Greet and assist customers daily at the store counter, resolving inquiries about products, pricing, and availability within 5-10 minutes.
• Handle incoming calls and WhatsApp messages on offers, stock checks, and complaints, providing accurate information and escalating complex issues to the Store Manager.
• Share daily/weekly store promotions via WhatsApp broadcast lists to customers, tracking engagement and feedback to improve outreach.
• Process returns and exchanges according to company policy , documenting each case in the return register to maintain accuracy.
• Maintain complaint logs and customer communication records in the store's digital system, ensuring 100% documentation for follow-up and resolution within 24 hours.
• Support in-store marketing by coordinating promotions (e.g., signage setup, demo events) and assisting the Store Manager with customer flow during peak hours (e.g., weekends).
• Contribute to a positive store atmosphere by multitasking in a busy environment, including basic inventory checks for customer queries.

Required Skills & Qualifications

• Higher Secondary (12th pass), Diploma, or Bachelor's Degree in any field.
• Strong communication skills in Malayalam and basic English (verbal and written).
• Customer-oriented mindset with problem-solving abilities and patience in handling complaints.
• Basic proficiency in computer operations and WhatsApp Business for messaging.
• Willingness to work flexible shifts, including evenings/weekends.

Preferred Skills (Not Mandatory)

• Prior experience in retail, customer service, or call centers.
• Familiarity with POS systems or basic sales techniques.

Company Overview
Daymart Group is a trusted Kerala-based retail chain with 20+ stores, offering quality consumer goods and exceptional service. We're committed to employee development and community engagement, creating a dynamic workplace where freshers can build lasting careers.

Job Type: Full-time

Pay: From ₹120,000.00 per year

Location:

• Pattambi, Kerala (Preferred)

Work Location: In person