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CORDLIFE SCIENCES INDIA PVT LTD
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Customer Care Executive

Customer Care Executive

CORDLIFE SCIENCES INDIA PVT LTD

0 years

1 Lacs

kasba kolkata west bengal

Posted:1 week ago| Platform: SimplyHired logo

Apply

Skills Required

crm software sales customer service english microsoft office bachelor's degree computer skills in-person communication skills negotiation time management

Work Mode

On-site

Job Type

Full Time

Job Description

Make outbound calls to prospective customers to promote products/services and generate leads.
Handle inbound customer inquiries, resolve queries, and provide accurate information.
Maintain and update customer databases with details of interactions and follow-ups.
Achieve daily/weekly/monthly call and conversion targets.
Follow scripts and company guidelines while ensuring a professional and courteous approach.
Escalate unresolved issues to the appropriate departments.
Collect and record customer feedback to support service improvement.
Coordinate with the salesteam for lead nurturing and closing.

Required Skills & Competencies

Excellent verbal communication and active listening skills.
Aggressive caller.
Ability to handle rejection and remain motivated.
Strong persuasion and negotiation skills.
Basic computer knowledge (MS Office, CRM tools, etc.).
Fluency in English, Hindi and any other regional language of India
Good organizational and time-management skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):

Are you comfortable working in a tele-calling voice process profile?
Which languages do you speak?
Are you proficient in English communication?
Which school did you go to?
Which college did you go to?
Have you previously worked in a tele-calling profile?
If you have worked in a tele-calling job, how many calls did you make in a day?

Work Location: In person

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