Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Connecting Dot Placements

3 - 4 Lacs

Mumbai

Posted:1 week ago

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Job Description

Job Title: Customer Service Executive

Job Location: Malad
Process: International Voice Process
Shift: Rotational Shifts / Night Shifts
Employment Type: Full-Time

Key Responsibilities

Handle inbound customer calls from international customers.
Provide accurate information and resolve customer queries related to products and services.
Understand customer concerns and provide effective solutions.
Maintain a professional and courteous approach during customer interactions.
Handle customer complaints and escalate complex issues when required.
Maintain accurate customer records and update information in the CRM system.
Meet performance targets related to customer satisfaction, call quality, and productivity.
Ensure a high level of customer satisfaction through effective communication and problem-solving.

Required Skills

Excellent verbal communication skills in English.
Good listening, interpersonal, and problem-solving skills.
Ability to handle customer queries confidently and professionally.
Basic computer knowledge and familiarity with MS Office.
Ability to work in rotational shifts, including night shifts.
Strong customer-handling skills and a customer-first attitude.
Ability to work in a fast-paced environment.

Eligibility Criteria

Freshers and experienced candidates can apply.
graduate freshers are also eligible.
Candidates must have good English communication skills.
Candidates should be comfortable working in international shifts.
Immediate joiners will be preferred.
Regards,
Ismail Shaikh
9619409762

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

Skills Required

Customer Care Customer Service International Voice Process Inbound Customer Queries Customer Complaints CRM Customer Satisfaction Call Quality Effective Communication MS Office Customer Handling

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Job Type

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Customer Care Executive