Jobs
Interviews
Upskill
Job Alerts
Tools

Upskill and Grow with AI

Skill Gap and Learning Paths See what your target role asks for and learn it free

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on job portals effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Companies Explore leading companies actively hiring talent

Home
>
Jobs in Goa
>
Cogncise Business Services
>
Customer Care Executive

Customer Care Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cogncise Business Services

1 - 3 years

Goa

Posted:1 week ago

Apply

Job Description

Job Title: Customer Care Executive

Company:

Location:

Experience:

Job Timings:

Employment Type:

Department:

Job Summary

Customer Care Executive

Key Responsibilities

Handle customer inquiries, requests, and complaints via email and other communication channels in a timely and professional manner
Manage and resolve
email escalations
, ensuring proper follow-ups and customer satisfaction
Provide effective
customer handling
, including understanding customer needs and offering appropriate solutions
Maintain and update
customer data
accurately in internal systems
Perform
data management
tasks such as record verification, reporting, and data cleanliness
Use and manage
CRM tools
to track interactions, cases, and resolutions
Coordinate with internal teams to resolve complex customer issues
Ensure compliance with company policies, service standards, and SLAs

Required Skills & Qualifications

Graduate or equivalent qualification
Prior experience in customer care, customer support, or a similar role preferred
Strong written and verbal communication skills (especially email communication)
Experience with
CRM systems
and customer data management
Good problem-solving and interpersonal skills
Ability to handle escalations calmly and professionally
Basic computer skills (MS Excel, Word, email tools)

Preferred Attributes

Customer-centric mindset
Attention to detail and accuracy in data handling
Ability to multitask and work in a fast-paced environment
Team player with a positive attitude

Skills Required

BPO International BPO Voice process International Process Voice Customer care

Learn the skills this job asks for

See your skill gap for Customer Support / BPO →

Free courses, interview questions and practice for each skill.

Work Mode

Work from Office

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cogncise Business Services

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Customer Care Executive

Experience & Salary

Job Description

Job Title: Customer Care Executive

Company:

Location:

Experience:

Job Timings:

Employment Type:

Department:

Job Summary

Customer Care Executive

Key Responsibilities

email escalations

customer handling

customer data

data management

CRM tools

Required Skills & Qualifications

CRM systems

Preferred Attributes

Skills Required

Learn the skills this job asks for

Work Mode

Job Type