Customer Care Executive

We are seeking an empathetic, proactive, and solutions-oriented Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our users, helping them resolve technical issues, answer product inquiries, and navigate our platform. The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and is passionate about delivering a world-class customer experience.

Key Responsibilities

• Omnichannel Support: Respond promptly to customer inquiries across live chat, email, and phone channels.
• Issue Resolution: Troubleshoot user problems, diagnose technical glitches, and guide customers to successful solutions.
• Escalation Management: Coordinate with engineering, product, and operations teams to resolve complex issues efficiently.
• CRM & Documentation: Maintain detailed, accurate records of all customer interactions and feedback within our CRM software.
• Customer Advocacy: Identify recurring bugs or friction points and share user insights with management to improve the product.
• Relationship Building: Build long-term trust with our community by handling sensitive issues with patience, clarity, and professionalism.

Required Skills & Qualifications

• Experience: 1–3 years of experience in a customer-facing support or helpdesk role.
• Communication: Exceptional written and verbal communication skills in English, with an emphasis on clarity and active listening.
• Technical Aptitude: Familiarity with modern customer support tools (e.g., Zendesk, Intercom, Salesforce CRM) and basic troubleshooting workflows.
• Problem-Solving: Strong critical thinking skills to quickly resolve customer issues under pressure.
• Soft Skills: High emotional intelligence, deep patience, and an adaptable attitude to handle challenging conversations smoothly.
• Flexibility: Willingness to work flexible hours, including rotating weekend shifts or evening hours if required

Preferred Qualifications

• Bachelor’s degree in Communications, Business, IT, or a related field.
• Experience supporting a digital product or working within a SaaS/E-commerce environment.
• Knowledge of standard support performance metrics (CSAT, First Response Time, SLA).

How to apply

Email your profile to "careers@bloomintel.in"

WhatsApp to "9986941327"

Follow us on WhatsApp Channel, LinkedIn & Instagram page for daily job hiring updates.

Pay: ₹17,000.00 - ₹29,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person