Customer Care Executive

Job Description: Customer Care Executive

Company Name: AMARYLLIS APPLIANCES (INDIA) PVT. LTD.
Job Title: Customer Support Executive
Department: Customer Support / Customer Service
Experience: Fresher & Experienced
Location: New Manglapuri, M.G. Road, New Delhi
Employment Type: Full-Time

About the Company

AMARYLLIS APPLIANCES (INDIA) PVT. LTD. is engaged in providing quality appliance and ventilation solutions. We are looking for a customer-oriented and enthusiastic Customer Support Executive to handle customer queries, resolve complaints, and ensure customer satisfaction.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, and WhatsApp.
• Respond to customer queries regarding products, services, orders, and delivery status.
• Resolve customer complaints professionally and ensure timely follow-ups.
• Coordinate with the sales, service, warehouse, and technical teams to address customer concerns.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Provide product information and assist customers with basic troubleshooting.
• Follow up with customers to ensure their issues have been resolved.
• Maintain customer databases and update CRM records regularly.
• Escalate complex issues to the concerned department or reporting manager.
• Ensure a high level of customer satisfaction and maintain professional communication.

Required Skills

• Good communication skills in Hindi and English.
• Basic computer knowledge, including MS Excel, MS Word, and email.
• Good telephone etiquette and problem-solving skills.
• Ability to handle customer complaints patiently and professionally.
• Strong follow-up, coordination, and time-management skills.
• Positive attitude and willingness to learn.

Educational Qualification

• Graduate in any discipline.
• Freshers can apply.
• Candidates with experience in customer support, customer service, or telecalling will be preferred.

Salary

As per company norms, based on qualifications, skills, and experience.

How to Apply

Interested candidates can share their updated CV at Rekha.choudhary@amaryllisindia.com.

Office Address:
85–86, New Manglapuri, M.G. Road, New Delhi – 110030, India.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person