Customer Care Executive

Key Responsibilities:

• Order Fulfilment Management: Oversee customer order fulfilment, working closely with

factory and warehouse teams to ensure orders are processed accurately and efficiently.

• Inventory Control: Track and manage product inventory to ensure stock levels are

maintained and inventory discrepancies are addressed.

• Cross-Team Collaboration: Work closely with various departments, including marketing,

logistics, customer care, and production, to address customer inquiries, resolve issues, and

enhance order fulfilment processes.

• Quality Assurance & Continuous Improvement: Implement and manage quality assurance

procedures for all products, identifying areas for improvement to optimise product quality.

• Customer Communication: Handle critical customer queries, follow up on store orders, and

manage measurement-related concerns.

• Data Reporting: Provide detailed order execution reports to the factory, track customer

measurements in the system, and generate performance reports to share with management.

• E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and

recommend improvements to drive engagement and sales conversion.

Essential Skills & Qualities:

maintaining attention to detail and meeting deadlines.

• Communication: Strong verbal and written communication skills, with the ability to

collaborate across cross-functional teams.

• Data Analysis: Proficient in Excel and experienced in using data to analyse performance

metrics, identify trends, and make data-driven decisions.

• Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create

exceptional customer experiences.

Qualifications:

• 2+ years of relevant e-commerce experience, preferably with a D2C brand.

• Proficiency in managing e-commerce platforms and product listings.

• In-depth understanding of retail frameworks, product categories, and fabric types.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9136885457