Aanswr Fashion Pvt Ltd

Jobs Reviews Interview Questions Photos

1 Job openings at Aanswr Fashion Pvt Ltd

Customer Care Executive

Fort, Mumbai, Maharashtra

2 years

INR 3.6 - 4.8 Lacs P.A.

On-site

Full Time

Key Responsibilities: Order Fulfilment Management: Oversee customer order fulfilment, working closely with factory and warehouse teams to ensure orders are processed accurately and efficiently. Inventory Control: Track and manage product inventory to ensure stock levels are maintained and inventory discrepancies are addressed. Cross-Team Collaboration: Work closely with various departments, including marketing, logistics, customer care, and production, to address customer inquiries, resolve issues, and enhance order fulfilment processes. Quality Assurance & Continuous Improvement: Implement and manage quality assurance procedures for all products, identifying areas for improvement to optimise product quality. Customer Communication: Handle critical customer queries, follow up on store orders, and manage measurement-related concerns. Data Reporting: Provide detailed order execution reports to the factory, track customer measurements in the system, and generate performance reports to share with management. E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and recommend improvements to drive engagement and sales conversion. Essential Skills & Qualities: maintaining attention to detail and meeting deadlines. Communication: Strong verbal and written communication skills, with the ability to collaborate across cross-functional teams. Data Analysis: Proficient in Excel and experienced in using data to analyse performance metrics, identify trends, and make data-driven decisions. Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create exceptional customer experiences. Qualifications: 2+ years of relevant e-commerce experience, preferably with a D2C brand. Proficiency in managing e-commerce platforms and product listings. In-depth understanding of retail frameworks, product categories, and fabric types. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9136885457