Customer Care Collections Associate

As a Customer Service Representative at NTT Data Services, you will be a crucial part of delivering exceptional services to clients and ensuring customer satisfaction. Your primary responsibilities will include: - Making outbound calls to insurance companies in the US to collect outstanding Accounts Receivables - Responding to customer inquiries via phone or in writing - Analyzing medical insurance claims - Resolving routine questions following established guidelines - Conducting research on customer inquiries - Maintaining a strong understanding of the healthcare insurance industry - Collaborating with the team leader to ensure smooth processes To succeed in this role, you must: - Work during scheduled shifts from Monday to Friday between 17:30pm to 3:30am IST - Hold a university degree or equivalent with a focus on English language studies - Have experience using Windows PC applications - Possess prior experience in a service-oriented role involving communication with English-speaking customers - Demonstrate the ability to apply business rules to different situations and make appropriate decisions Effective communication skills, both oral and written, are preferred for this role to ensure successful information exchange with clients. Please be aware that shift timings may be subject to change based on client requirements, and overtime or weekend work may be necessary depending on business needs. All new hires will receive Orientation/Process training classes to guarantee proficiency in their responsibilities.,