Customer Care | Associate

Fynd is India’s largest omnichannel platform and a multi-platform tech company specialising in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

What will you do at Fynd?

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Receiving and placing customer service telephone calls
• Resolving customer complaints
• Ensure customer satisfaction and provide professional customer support.
  

Some Specific Requirements

• University/college degree is an asset
• Familiarity with office software and phone systems a plus
• Previous experience, especially in a particular industry, preferred
• Microsoft excel knowledge.
  

Qualifications / Skills

• Customer service
• Product knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analysing information
• Multi-tasking
  

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjectsLearning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activitiesHost weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kidsExperienced therapist for better mental health, improve productivity & work-life balance