Customer Agreement Account Coordinator

As a Customer Agreement Account Coordinator at Instem, you will play a crucial role in ensuring the smooth coordination between Sales, Project Management, and Finance teams. Your primary responsibility will be to ensure that all orders are accurately booked in NetSuite in a timely manner and that all Annual Renewals are sent out to the customer base. Instem is a global provider of industry-leading software solutions and services for the drug discovery process. With over fifteen products in our portfolio and serving over 700 pharmaceutical clients, including the top 20 in the industry, we are on a path of continuous growth and expansion. In this role, you will be expected to: - Become a NetSuite functional expert to support the global bookings and data entry process - Pull opportunity data from Salesforce.com and collaborate with reps and project managers to create booking forms - Create and submit Sales Orders in NetSuite - Assist the Customer Agreement Team Lead in the Annual Fee renewal process - Prepare quotations for smaller product line renewals as required - Develop expertise in Salesforce functionality - Clean up records and contact information in Salesforce - Enter customer communication details into Salesforce - Communicate with the sales team and Help Desk to update departments with relevant customer information To excel in this position, you should possess: - A Bachelor's Degree or equivalent work experience - Experience with Salesforce.com is advantageous but not mandatory - Familiarity with NetSuite or other ERP systems is beneficial but not essential - Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and OneNote - 1-2 years of experience in a similar role or relevant field would be advantageous At Instem, we are committed to making a positive impact on millions of lives through our innovative technologies and services. Joining our team presents a unique opportunity for you to contribute to saving and prolonging people's lives while working in a supportive and empowering environment. We are a family-oriented organization with a global presence and a culture that values empowerment, accountability, and personal development. You will have the chance to participate in companywide workshops focused on wellbeing, mental health, critical conversations, and strengths. If you are an exceptional individual who thrives on taking initiative, being innovative, and making a difference, we invite you to explore the exciting opportunities at Instem and contribute to our collective success.,