CSE (Customer Support Executive)

Job Description

Company Profile: Ubuy Technologies Pvt. Ltd! We are a product-based Ecommerce Company with our own ecommerce portal UBUY.COM offering our services all over the world with providing service in software development and designing as well. Ubuy.com is an online E-commerce portal that helps you in getting what you need. Our Requirements · Strong communication skills & active listening. · Excellent writing skills. · Excellent typing skills. · Graduation in any discipline. · Good presentation skills. · Comfortable with MS office tools. · Handle social media platforms. · Ability to handle chats & emails. · Familiar with CRM systems & practice. · Handle customers escalation, provide appropriate solution and follow up to ensure solution. · Customer Orientation. · Follow communication procedures, process & Guidelines. · Take the extra mile to engage customers. · Ensure customer satisfaction and provide professional customer support. · Communicating & coordinating with collogues as necessary. · Maintain a positive, empathetic and professional attitude toward customers. · Responding quickly to customers inquiries on chats, emails & calls. · Should be Comfortable with rotational shift. Perks and Benefits: - 8 hours of shift -8 annual holidays -1 Paid Leave/Month -Provident Fund & ESIC (Note- Only male candidates can apply for this role). Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹28,000.00 per month Schedule: Rotational shift Experience: total work: 1 year (Preferred) Work Location: In person