CSE (Customer Support Executive)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Refex Group

2 - 3 Lacs

Bengaluru

Posted:1 day ago

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Job Description

Job Description – Customer Support Executive

Company: Refex Mobility

Job Summary

We are looking for a Customer Support Executive to handle customer queries, resolve ride-related issues, and ensure a smooth travel experience for our customers.

Key Responsibilities

Handle customer queries through calls, emails, and chat.
Assist with bookings, cancellations, rescheduling, refunds, and payment-related issues.
Coordinate with drivers and operations teams to resolve delays, breakdowns, and pickup issues.
Handle customer complaints and escalations within the defined TAT.
Support corporate clients and employees with ride-related queries.
Maintain accurate records of customer interactions and complaints.
Provide timely updates and ensure customer satisfaction.

Requirements

Good communication skills.
Basic computer knowledge.
Good problem-solving and coordination skills.
Freshers are welcome to apply.
Willingness to work in rotational shifts.

Job Location: Phoenix Mall of Asia, Bengaluru
Preferred Candidates: Immediate joiners

Apply Now: nandha.n@refex.co.in

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Health insurance
Paid time off
Provident Fund

Language:

English (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Skills Required

Customer Support Customer Queries Customer Complaints Customer Satisfaction Coordination Skills Health Insurance Provident Fund Customer service Communication Problem solving

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Job Type

Full Time

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CSE (Customer Support Executive)