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MIS Lead L4

Wipro

3.0 - 8.0 years

Pune

Work from Office

Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Do Develop and lead accurate MIS Management & Reporting within the Service Line Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder Develop and customize dashboards as per client requirements an...

Posted 10 hours ago

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Hiring For team Leader For International Process !!!

Teleperformance (TP)

1.0 - 5.0 years

1 - 6 Lacs

New delhi, Faridabad, Gurugram

Work from Office

Roles and Responsibilities Manage a team of agents to achieve targets and KPIs such as AHT, CSAT, SLA, shrinkage, attrition, etc. Coach teams to improve performance and reduce attrition rates through effective communication and people management skills. Handle escalations effectively by resolving issues promptly and efficiently. Ensure timely completion of tasks and meetings while maintaining high levels of quality standards. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile 1-5 years of experience in BPO operations or international voice process with a focus on team leading or coaching roles. Excellent communication skills with ability to handle...

Posted 1 day ago

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Immediate openings For Team Lead Chennai

Hexaware Technologies

2.0 - 7.0 years

2 - 6 Lacs

Chennai

Work from Office

Job description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Week Off 5 Days working, 2 days rotational week off Only female candidate preferred Interested candidates reach out to: Email: NandhiniA1@hexaware.com Contact: 7358342513

Posted 1 week ago

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Operations Team Lead||Travel Experience Mandate

IGT Solutions

2.0 - 7.0 years

3 - 6 Lacs

Bengaluru

Work from Office

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Posted 1 week ago

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Customer Support - International Voice Process

Tech Mahindra

0.0 - 3.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / ncr

Work from Office

Role & responsibilities Handle inbound calls for global clients Resolve customer queries and provide accurate support Maintain professionalism and customer satisfaction on every call Comfortable with rotational shifts and fast-paced work environment Strong problem-solving and listening skills. Skills Strong communication & interpersonal skills is required. Active listening and problem-solving ability Customer-centric approach Ability to handle difficult conversations calmly Quick learner with adaptability Professional and clear telephone etiquette Perks and benefits Salary : as per experience (Salary are totally depends over experience) Both side cabs (if candidates address is within hiring ...

Posted 3 weeks ago

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Exploring Customer Satisfaction (CSAT) Jobs in India

Customer Satisfaction (CSAT) jobs are in high demand in India as companies prioritize delivering excellent customer service to retain and attract customers. Professionals in this field play a crucial role in ensuring customer satisfaction and building strong customer relationships. If you are considering a career in CSAT, here is a detailed guide to help you navigate the job market in India.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Hyderabad
Pune

These cities are known for their vibrant job markets and have a high demand for CSAT professionals across various industries.

Average Salary Range

The average salary range for CSAT professionals in India varies based on experience level. Entry-level positions typically start at ₹3-4 lakhs per annum, while experienced professionals can earn upwards of ₹10-12 lakhs per annum.

Career Path

In the CSAT field, a typical career path may include roles such as Customer Support Executive → Customer Service Manager → Customer Success Manager. As you gain experience and expertise, you can progress to leadership roles such as Head of Customer Experience or Director of Customer Success.

Related Skills

In addition to CSAT expertise, professionals in this field are often expected to possess skills such as communication, problem-solving, empathy, and conflict resolution. Knowledge of CRM software and data analysis tools can also be beneficial.

Interview Questions

What is your understanding of CSAT and its importance in customer service? (basic)
How do you handle challenging customers and resolve their issues effectively? (medium)
Can you share an example of a successful customer satisfaction initiative you implemented in your previous role? (medium)
How do you measure and track customer satisfaction metrics in your current role? (medium)
Describe a time when you went above and beyond to ensure a customer's satisfaction. (advanced)
How do you stay updated on industry trends and best practices in customer service? (basic)
What strategies would you implement to improve CSAT scores for a struggling product or service? (advanced)
How do you prioritize and manage multiple customer requests simultaneously? (medium)
What role do you think technology plays in enhancing customer satisfaction? (basic)
How do you handle customer feedback, both positive and negative, to improve overall satisfaction levels? (medium)
Can you walk us through your approach to creating a personalized customer experience? (advanced)
How do you collaborate with cross-functional teams to ensure a seamless customer experience? (medium)
Describe a time when you had to de-escalate a tense situation with a dissatisfied customer. (advanced)
How do you tailor your communication style to different types of customers? (medium)
What tools or techniques do you use to proactively identify and address potential customer issues? (medium)
How do you ensure consistency in service quality across different channels of customer interaction? (medium)
What strategies would you use to retain and build long-term relationships with high-value customers? (advanced)
How do you approach training and coaching team members to deliver exceptional customer service? (medium)
Can you share a successful cross-selling or upselling experience you had with a customer? (medium)
How do you incorporate customer feedback into product or service improvement initiatives? (medium)
What role do you think emotional intelligence plays in delivering outstanding customer service? (basic)
Describe a time when you had to handle a particularly challenging customer service issue. How did you resolve it? (advanced)
How do you ensure confidentiality and data security while handling sensitive customer information? (medium)
What measures would you take to prevent customer churn and increase loyalty among your customer base? (advanced)

Closing Remark

As you explore CSAT jobs in India, remember to showcase your expertise in customer satisfaction, communication skills, and problem-solving abilities during the interview process. With the right preparation and confidence, you can embark on a rewarding career in this dynamic field. Good luck!

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