Cruise Subject Matter Expert

6 - 11 years

9 - 19 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role

Location

Job Summary

Key Responsibilities

  • Serve as the primary subject matter expert for all cruise-related matters within the organisation.
  • Provide guidance and recommendations to internal teams on cruise products, destinations, and market opportunities.
  • Support the development and enhancement of cruise packages, itineraries, and customer experiences.
  • Monitor industry trends, competitor activities, and regulatory updates to inform business strategy.
  • Train and mentor staff on cruise industry best practices, product knowledge, and customer service excellence.
  • Collaborate with multiple Organization units to serve IT needs of Cruise Customers.
  • Prepare detailed reports, presentations, and insights for management teams.

Experience Desired

  • Minimum 3 years experience in the cruise industry or travel sector, with a proven track record in a similar SME or leadership role.
  • Comprehensive knowledge of cruise lines, ships, itineraries, and customer demographics.
  • Strong analytical, communication, and presentation skills.
  • Proficiency in Microsoft Office and IT systems used in the cruise industry.
  • Ability to work collaboratively in a multicultural environment.
  • Excellent problem-solving skills and attention to detail.
  • Established network with cruise line partners and suppliers.
  • Understanding of Global cruise market trends.

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